Shipping & Handling

Order Processing

Most orders are processed within two business days after payment has been confirmed.

Same-Day Delivery (Kingston)

Eligible Kingston orders placed before 10:00 a.m. (Jamaica Time) may qualify for same-day processing and delivery.

Order Cut-Off: 10:00 a.m.
Delivery Area: Kingston
Delivery Time: Same business day for eligible orders
Delivery Fee: JMD $700–$1,000 (based on your exact address)

Orders placed after 10:00 a.m. will be processed on the next business day.

Islandwide Delivery (Jamaica)

We offer islandwide shipping via:

Knutsford Express: JMD $750
Zipmail: JMD $500

Once your order has been processed, it will be dispatched using your selected delivery method. Delivery times vary depending on your location and the courier's schedule.

International Shipping

We ship worldwide via:

DHL Express: USD $50 (standard packages under 5 lbs)

Parcels: USD $7.50 (estimated delivery: 7–14 business days)

Express Mail Service (EMS): USD $50 (estimated delivery: 3–5 business days to North America, Great Britain, and select Caribbean destinations)

Fast Track: USD $50 (estimated delivery: 3–5 business days to Europe, Africa, Asia, Latin America, and select Caribbean destinations)

International shipping rates and delivery times vary by destination and shipping method.

Customers are responsible for any customs duties, import taxes, or other fees imposed by their destination country.

International Orders

International orders are final sale and are not eligible for returns or exchanges.

If you have any questions about international shipping, delivery estimates, customs duties, or your order, please contact our Customer Support team before placing your order. We're happy to assist you in selecting the best shipping option for your destination.

International Customer Support

Email: [Insert Email Address]

We aim to respond to all enquiries within one to two business days. Please note that response times may vary due to time zone differences and public holidays.

Store Pickup

Orders may also be picked up from our Kingston storefront.

Please allow up to two business days for processing. You will be notified when your order is ready for pickup.

Please Note: Cash payments are not accepted at our pickup location. All online orders must be paid in full prior to collection. Card payments are accepted for purchases made directly in-store.

Pickup Hours

Monday–Thursday: 12:00 p.m.–1:00 p.m. & 6:00 p.m.–8:00 p.m.
Friday: 8:30 a.m.–11:30 a.m.
Saturday: 8:00 a.m.–4:00 p.m.
Sunday: 11:30 a.m.–1:00 p.m.

Important Information

All orders require up to two business days for processing before shipment or pickup.

Delivery estimates do not include processing time.

Shipping fees are calculated at checkout based on your selected delivery method and destination.

Delivery times may be affected by weather conditions, public holidays, customs clearance, or courier delays.

Tracking information will be provided, where available, once your order has been dispatched.

Please ensure your shipping address is accurate before completing your order. Buttaa is not responsible for delays or non-delivery resulting from incorrect or incomplete shipping information.

Orders selected for pickup must be collected during the listed storefront hours.

If you have any questions regarding shipping, delivery, or store pickup, our customer support team is happy to assist.